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General Terms and Conditions

Please Note

These terms and conditions apply to general equipment and spare parts purchases requiring surveys and installations. Please see the ACK Store website page for online purchase terms and conditions.

Validity & Law

In this agreement ACK means Advanced Commercial Kitchens Ltd. By submitting an order with ACK the customer agrees to apply the terms and conditions of this agreement in priority over any other agreement between the parties.

ACK may vary terms and conditions from time to time by publishing new terms and conditions on the ACK website and marketing materials.

This agreement is governed by English law and the parties shall be subject to the non-exclusive jurisdiction of the English courts.

Delivery Information

Product specifications

Please ensure that you have assessed all the technical specifications prior to ordering.

About delivery times

Dates of delivery are considered as approximate. Buyers will become the owner of the goods when they have been delivered and signed for. Once goods have been delivered they will be held at buyers risk and the seller will not be liable for their loss or destruction.

Goods must be examined upon delivery

Goods must be examined upon delivery for all obvious signs of damage and a record of this should be added to the driver’s paperwork so we ask that you add the words ‘un-checked package’ adjacent to your signature or electronic pad. If for any reason this is not possible, we ask that the customer informs the seller within 14 hours of delivery receipt should there be any damage or missing items to your order. The seller will have no responsibility or liability once you have signed the goods.

Delivery courier service

We use a courier service to try and ensure your items get delivered to you as quickly as possible. Couriers will make delivery to the door (or site) only. They will not in any case, deliver items further than the entry door to the premises. Under no circumstances will delivery drivers be responsible for unpacking and positioning the equipment.

Offshore/remote deliveries will usually be dispatched as soon as possible however the actual delivery time will vary depending on the delivery location.

Preparation for delivery

We ask that buyers ensure they have necessary personnel at time of delivery to receive, check and position the equipment.

Goods delivered

Goods delivered are used, stored and installed at the customers own risk and ACK shall not be liable for any damage, loss of disruption caused by the same. Where installations and servicing have been ordered by the customer, further changes, terms and conditions may apply as communicated to the customer from time to time.


All orders delivered within the UK are subject to a variable Shipping charge plus VAT. The Shipping charge includes the cost of processing, packing and delivery.

Equipment & Spare Parts Installation

Requirements for gas/electric appliances and spare parts

The buyer should check product specifications and suitability before ordering.

It is mandatory that all appliances and spare parts are installed, commissioned and serviced by a qualified and competent person as defined by the regulations in the U.K.

A Gas Safe registered engineer must install all gas appliances. A competent engineer must install all other appliances. Failing to do this will invalidate any warranty.

Please note: If installing commercial gas appliances the connection shall comply with local regulations, your premises must meet certain legal requirements with regards to extraction and ventilation.

Advanced Commercial Kitchens Ltd. will not be held liable for incorrect installation, maintenance, modification or unauthorised service work.

Warning and Precautions

Gas appliances must be installed by a competent installation engineer in accordance with the installation instructions and should conform to the following requirements:

  • Do not obstruct or block the appliance flue.
  • Installation must include sufficient ventilation to prevent the occurrence of unacceptable concentrations of substances harmful to health in the room in which they are installed.
  • It is recommended that the appliance is sited under an extraction canopy for the removal of combustion products
  • After operation, some parts of the appliance will remain hot for a period of time. Please take care to avoid accidental burns.
  • All equipment must be earthed to prevent shock.
  • Do not connect directly to any flue, ducting or mechanical extraction system.
  • Installation should allow for a sufficient flow of fresh air for gas combustion.
  • Parts which have been protected by the manufacturer or his agent must not be adjusted by the installer or user.

Requirements for electrical appliances

It is a requirement that any electrical appliances or parts purchased are installed by a qualified engineer. A certificate from the engineer should be made available to the buyer.

Gas Works

Please note that all gas related works for customers are carried out by our sister company Advanced Engineering (Gas Safe Register No. 108974) on behalf of Advanced Commercial Kitchens Ltd.

Returns Policy

Faulty, incorrect or damaged goods

We hope you enjoy your product. However should goods be delivered faulty, incorrect or damaged, please report to us immediately on 01761 453666 or email to sales@ack-wokcookers.com.

Return of goods

Should you wish to return your kitchen equipment item(s) it must first be agreed with Advanced Commercial Kitchens Ltd. Return policy applies to all goods in an unused condition. All packaging and associated literature should be present. In the event that you no longer have the packaging, we will be unable to accept the item(s).

Under the Distance Selling Regulations the buyer has the right to return goods at their own cost within 7 working days starting from the date they signed for the goods. In accordance with company policy this will not apply to tailor made products which the customer is notified of before purchase.

Any order that is placed with the seller may be cancelled only with the sellers’ written consent. If the cancellation is made after equipment is dispatched the buyer will be liable to pay for all associated costs. Items may not be returned without prior warning. A Return Number must be obtained from the seller prior to returning the goods.A restocking charge of 25% applies, and we reserve the right to charge for return carriage. The restocking charge includes labour costs required for essential equipment checks and maintenance to meet our quality standards and all safety regulations.

Credit will only be honoured once the goods have been received and inspected by the seller. In the event of returned goods being used and/or unsaleable, no credit will be given, and the goods will be sent back to the customer at the buyers cost.

Any special order / custom made equipment may not be returned unless it is found to be damaged and or faulty.

The return of goods is entirely at our discretion.

General Terms

If goods are unavailable or out of stock then ACK may cancel the order in whole or in part and refund the monies paid or issue a credit note.

Occasionally an error may cause the price published or advertised to be incorrect, in which case ACK shall be under no obligation to honour the correct price.

ACK reserves the right to charge interest on late or overdue payments by the customer.

The customer agrees that ACK shall not be liable for any losses or damage suffered by the customer including but not limited to loss of business, business interruption or loss of time, due to the use or purchase of the goods by the customer.


According to our company Warranty Terms and Conditions, we offer customers a 12 month warranty for ACK Wok Cooker, Steamer and Duck Oven ranges – the terms of the warranty are subject to the following conditions:

1. 12 months warranty with Free Labour and Parts subject to:

  • The wok cooker being installed by our engineer (only applies to to the End-user).
  • Problems arising from damage, malfunction or failure resulting from the product itself.
  • Invalid warranty – when the products are damaged, malfunction by misuse, when the gas valve handle has been used excessively, and when there is a liquid/sauce/oil/grease spillage into the pilot lights or burners.

2. Only 12 months Parts Warranty, exclusive of Labour subject to:

  • The installation of the Wok Cooker arranged by the Customer or Trader.
  • The Qualified Gas Engineers for the Wok Cooker installation, appointed by the Customer or Trader, are responsible to service the Wok Cooker with Free Parts from our company if a problem arises from damage, malfunction or failure resulting from the product itself. Replaced damaged parts must be returned to our company.
  • Invalid warranty – when the products are damaged, malfunction by misuse, when the gas valve handle has been used excessively, and when there is a liquid/sauce/oil/grease spillage into the pilot lights or burners.

(An extra 10% of the Wok Cooker price will be charged for the Labour Warranty subject to the Traders request.)

3. A warranty reminder for Traders or End-users of the ACK Turbo Wok Cooker:

  • Every 4 months a service of the Turbo Wok Cooker is required. Failure to do so will invalidate the Manufacturers Warranty.

Website Use


Welcome to the Advanced Commercial Kitchens Ltd (ACK Ltd.) website Terms and Conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Website Contents

ACK Ltd. has made every effort to ensure that the information provided on this Website is accurate, but no legal responsibility is accepted for any errors, omissions or misleading statements.

ACK Ltd. may make changes to the material on this Website, or to the products described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

We reserve the right, without prior notice, to discontinue any product or to make design changes as part of its continuous programme of product improvement, or to assist product availability, and such changes may take place at any time.

We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change to the Terms and Conditions then you must immediately stop using the Website.

In no event will Advanced Commercial Kitchens Ltd. be liable for any damage whatsoever, including without limitation damages relating to lost revenues or profits, lost data, work stoppage, computer failure or malfunction resulting from or in any way related to the use of any content on or made available on this website, including via website links to external websites and content.

External Websites

Links to external websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these external websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the external websites linked to this Website, you do so entirely at your own risk.


Items referred to in the website may be subject to a patent, trade mark, registered design, copyright, or other right of a third party. ACK Ltd. owns full copyright of material published in this Website. The reproduction, storage in a retrieval system, or transmission, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, in part or in whole, is prohibited without the prior written consent of ACK Ltd.


All personal data retained will be used by ACK Ltd. in accordance with the 1998 Data Protection Act for purposes of accounting and marketing and will not be disclosed to any third party without previous consent in writing of the Website User.


English law governs the Terms and Conditions and use of this Website.