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ACK Store

Our online store for spare parts and woks.

ACK Store Oriental Catering Equipment Spare Parts Wok Cooker Dim Sum Rice Roll Steamer Roaster Oven Commercial Woks



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ACK Store Wok Cooker Spare Parts Woks

Customer Information

Have an order enquiry? Need more information or advice? Can’t find something?

Call us on 01761 453666 or email ack-store@ack-wokcookers.com for all enquiries.

Delivery & Returns Policy

It is important for customers to see and agree to the Delivery Information and Returns Policy before placing orders. Click here to download and print a copy, and below to show the full text.

Can't Complete Payment?

Due to the introduction of the latest web security data encryption standard (TLS 1.2), an upgrade of our store payment system was required. This means that if you are using an older web browser (from around 2012 and older), it might not be possible to complete payment on our store.

See our payment system guide page for more details.

Go to the guide page

Spare Parts Notice

Please note that the wok cooker spare parts are sold as direct replacements of the original parts fitted to the wok cookers manufactured by our company, and are not intended for wok cookers manufactured by other companies, which may have different specifications and not be useable.

We strongly advise that replacement wok cooker spare parts exactly match the original parts which are faulty or broken. Our company will not be held liable if replacement parts with different specifications to the original parts are used instead.

If you are not sure, please forward photos of your wok cooker, it’s data plate and the part to spareparts@ackwokcookers.com, and our staff can then assist with identifying the spare part required.

Delivery Information

Please check the product specification before you order

Please ensure that you have assessed all the technical specification, available on the website prior to ordering.

About delivery times

Dates of delivery are considered as approximate.

Every effort will be made to ensure that all items shown on our site will be available for delivery within 1 week from order. We provide no guarantee of availability on products shown on our site. Goods are normally dispatched within 48 hours. If we are unable to carry out your order within 7 days, we will contact you by either e-mail or telephone with an estimated dispatch date and offer you the option of cancelling the order or selecting other goods.

Buyers will become the owner of the goods when they have been delivered and signed for. Once goods have been delivered they will be held at buyers risk and the seller will not be liable for their loss or destruction.

Goods must be examined upon delivery

Goods must be examined upon delivery for all obvious signs of damage and a record of this should be added to the driver’s paperwork so we ask that you add the words ‘un-checked package’ adjacent to your signature or electronic pad. If for any reason this is not possible, we ask that the customer informs the seller within 14 hours of delivery receipt should there be any damage or missing items to your order. The seller will have no responsibility or liability once you have signed the goods.

Delivery courier service

We use a courier service to try and ensure your items get delivered to you as quickly as possible. Couriers will make delivery to the door (or site) only. They will not in any case, deliver items further than the entry door to the premises. Under no circumstances will delivery drivers be responsible for unpacking and positioning the equipment.

Preparation for delivery

We ask that buyers ensure they have necessary personnel at time of delivery to receive, check and position the equipment.

Shipping

All orders delivered within the UK are subject to a variable Shipping charge plus VAT. The Shipping charge includes the cost of processing, packing and delivery.

Requirements for gas appliances and spare parts

It is a requirement that any gas related spare parts purchased from the buyer is installed by a Gas Safe registered gas engineer as required by law. A certificate from the engineer should be made available.

Requirements for electrical appliances and spare parts

It is a requirement that any electrical related spare parts purchased are installed by a qualified engineer. A certificate from the engineer should be made available to the buyer.

Where gas equipment is purchased, it is the buyers’ responsibility to ensure they have suitable extraction systems in place that meets the current regulations.

Returns Policy

Faulty, incorrect or damaged goods

We hope you enjoy your product. However should goods be delivered faulty, incorrect or damaged, please report to us immediately on 01761 453666.

Return of goods

Should you wish to return your kitchen equipment item(s) it must first be agreed with Advanced Commercial Kitchens Ltd. Return policy applies to all goods in an unused condition. All packaging and associated literature should be present. In the event that you no longer have the packaging, we will be unable to accept the item(s).

Under the Distance Selling Regulations the buyer has the right to return goods at their own cost within 7 working days starting from the date they signed for the goods. Any order that is placed with the seller may be cancelled only with the sellers’ written consent. If the cancellation is made after equipment is dispatched the buyer will be liable to pay for all associated costs. Items may not be returned without prior warning. A Return Number must be obtained from the seller prior to returning the goods.

A restocking charge of 25% applies, and we reserve the right to charge for return carriage.

Credit will only be honoured once the goods have been received and inspected by the seller. In the event of returned goods being used and/or unsaleable, no credit will be given, and the goods will be sent back to the customer at the buyers cost. Any special order / custom made equipment may not be returned unless it is found to be damaged and or faulty. The return of goods is entirely at our discretion.

Privacy Policy

All personal data retained will be used by Advanced Commercial Kitchens Ltd. in accordance with the 1998 Data Protection Act for purposes of accounting and marketing and will not be disclosed to any third party without previous consent in writing of the website user.

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Installation Notice

Gas
All gas parts supplied by ACK must be installed by a Gas Safe Registered or CITB Certified person in accordance with current Gas Safety Installation and Use Regulations.

Spare Parts Notice

Please note that the wok cooker spare parts are sold as direct replacements of the original parts fitted to the wok cookers manufactured by our company, and are not intended for wok cookers manufactured by other companies, which may have different specifications and not be useable.
We strongly advise that replacement wok cooker spare parts exactly match the original parts which are faulty or broken. Our company will not be held liable if replacement parts with different specifications to the original parts are used instead.
If you are not sure, please forward photos of your wok cooker, it’s data plate and the part to spareparts@ackwokcookers.com, and our staff can then assist you with identifying the correct spare part required.